- Location
- Thane, Maharashtra · On-site
- Experience
- 0
- Salary
- ₹3.5 – 4.6 LPA
- Job type
- Full-time
- Openings
- 80
- Posted
- 16 Oct 2026 (2 weeks ago)
About the role
A Phone Banking Officer is responsible for handling customer interactions through inbound calls, resolving banking-related queries, processing service requests, promoting suitable banking products and ensuring excellent customer satisfaction while maintaining banking compliance and service quality standards.
- Inbound customer service + Upsell
- Graduate Mandatory
- Salary
- For Fresher upto 3.5 Lpa
- For MBA freshers Upto 4 Lpa
- For Exp max upto 4.6 Lpa (Hike on last drawn depending on experience)
- Shifts
- Day rotational For females
- For Males Rotational Shift 24*7 comfortable
- Age limit - 30
- Need Good Communications skills
- Location - Airoli
- Notice period - Max 30 Days
- UAN check Mandatory (No abscond case allowed)
Key responsibilities
- Handle inbound customer calls and provide professional assistance regarding banking products and services.
- Resolve customer queries related to savings accounts, current accounts, debit cards, credit cards, loans and other banking services.
- Assist customers with account balances, transaction details, fund transfers, statements and service requests.
- Support customers with internet banking, mobile banking, UPI and other digital banking services.
- Address customer complaints and ensure timely resolution within defined turnaround times (TAT).
- Follow banking security protocols, including customer authentication and KYC verification procedures.
- Identify customer requirements and cross-sell relevant banking products such as credit cards, personal loans, insurance and other financial solutions.
- Achieve assigned performance targets related to customer satisfaction, service quality, productivity and sales.
- Maintain accurate records of customer interactions, complaints and service requests in the CRM system.
- Coordinate with internal banking departments to resolve complex customer issues and escalations.
- Ensure compliance with RBI guidelines, banking regulations, data privacy policies and internal operational procedures.
- Maintain high standards of communication, professionalism and customer service while handling customer interactions.
Requirements
- Excellent verbal communication and active listening skills.
- Strong customer service and problem-solving abilities.
- Basic knowledge of banking products and financial services.
- Good computer proficiency and CRM handling skills.
- Ability to manage customer complaints and challenging situations.
- Sales orientation and cross-selling capabilities.
- Ability to work in a target-driven banking environment.
Skills
Excellent CommunicationCustomer Service approach