Sales & Customer Service

Sales Excellence Program

Consultative selling, objection handling and negotiation techniques that lift conversion rates and deal sizes.

ClassroomIntermediate
All programs
Duration
2 days · 14 hours
Mode
Classroom
Level
Intermediate
Certification
Knowplicity Certificate of Completion

Overview

Built for B2B and B2C sales teams, this workshop moves participants from product-pushing to value-based, consultative selling. Includes live role-plays with real customer scenarios from your industry.

Curriculum

01Consultative Selling
  • Understanding buyer psychology
  • Discovery and needs analysis
  • Value articulation
02Closing & Negotiation
  • Objection handling frameworks
  • Negotiation tactics
  • Pipeline discipline and follow-ups

What you’ll gain

  • Run structured discovery conversations
  • Handle objections confidently and close more deals
  • Negotiate to protect margins

Who should attend

  • Sales executives and account managers
  • Business development teams
  • Founders and sales leaders
Share

You may also like

Soft SkillsBeginner

Campus to Corporate

Bridge the gap between college and the workplace — professional etiquette, communication, teamwork and the mindset employers expect on day one.

  • 5 days · 30 hours
  • Classroom · Online
  • Knowplicity Certificate of Completion
View program
LeadershipIntermediate

Leadership Essentials for First-Time Managers

Equip new managers with the core skills to lead teams — delegation, feedback, performance conversations and building trust.

  • 3 days · 18 hours
  • Classroom · Hybrid
  • Knowplicity Leadership Certificate
View program